Return and Cancellation

Eligibility
Our policy lasts for 7 days. If 7 days have gone by after the delivery of the product(s), unfortunately we can’t offer you a refund or exchange. To be eligible for an exchange or return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the packaging tags intact. Return or Exchange is applicable only once per order with proof of purchase,like receipt or order confirmation.

Exchanges (if applicable)
You can apply for an exchange if the product received is defective, damaged or if you have any issue with the sizing of the product.
The procedure for exchanges is as follows:
You can contact us via our WhatsApp support on this number 9337559575 or mail us at contact@arbanperfume.com
Once your request for exchange is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.
Note: Reverse pickup facility might not be available on all pin codes & the customer will need to self-ship their package to our warehouse in this case.
Our delivery executive will come to take back the package. Please make sure the products are packed safely so that there is no damage during the transit.
Once the product reaches us, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will ship the new product to you. You will be able to track the new shipment by going to Track Orders section on our website.

Returns (if applicable):
We try our best to provide the best quality products to our customers.

In case of any refunds approved by Arban Perfume, it will take 2 days for the refund to be processed to you.

We offer refund / exchange within first 7 days from the date of your purchase. If 7 days have passed.
since your purchase, you will not be offered a return, exchange or refund of any kind.

Still in case you are not happy with the product(s) and wish to return it, you can do it easily as follows:
You can contact us via our WhatsApp support on this number 9337559575 or mail us at support@emoment.in
Once your request for return is confirmed by our customer care executives, we will initiate a reverse pickup request for your order.

Note: Reverse pickup facility might not be available on all Pincodes & the customer will need to self-ship their package to our warehouse in this case.
Our delivery executive will come to take back the package. Please make sure the product(s) are packed safely so that there is no damage during the transit.
Once the product reaches our warehouse, it will go through a quality check. If it passes the quality checks and the product has not been misused in any way, we will initiate a full refund to your bank account.

Defective/Damaged Product (if applicable):
In case you have received a defective or damaged product, you need to inform us about the same within 24 hours of delivery of the product.
You can either contact us on our WhatsApp support 9337559575 or mail us at contact@arbanperfume.com

Cancellation of Order:
To cancel your order, you can contact us via our WhatsApp support 9337559575 , or mail us at contact@arbanperfume.com

Late or missing refunds (if applicable):
If you haven’t received a refund within 48 hours of approval of your refund request, please contact us at contact@arbanperfume.com

Exceptions and Exclusions:

• • Non-Returnable Items: Some products may be non-returnable or subject to specific conditions. (Specially FMCG Products)

• • Final Sale Items: Items marked as final sale may not be eligible for return or replacement.